Privacy Policy
Last updated: January 2025
Flex Rent a Car is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store and protect your personal information when you use our website and vehicle rental services.
Data Controller
The controller of personal data processing is:
Flex Rent a Car SARL
22 avenue de la république, Rades, Tunisia
contact@flexrent.tn: contact@flexrent.tn
Data Collected
Personal Data
- Name, first name, email address, phone number
- Date of birth and driver's license information
- Billing address and payment information
- Booking information (dates, locations, chosen vehicle)
- Preferences and special requests
Technical Data
- IP address, browser type, operating system
- Pages visited, visit duration, traffic sources
- Cookies and similar technologies
Purpose of Processing
Your personal data is processed for the following purposes:
- Management and processing of your vehicle bookings
- Communication with you regarding your bookings and our services
- Improvement of our services and your user experience
- Compliance with our legal and regulatory obligations
- Fraud prevention and transaction security
- Sending marketing information (with your consent)
Legal Basis for Processing
The processing of your personal data is based on: (1) performance of a contract or pre-contractual measures, (2) compliance with legal obligations, (3) your consent, (4) our legitimate interests in improving our services and preventing fraud.
Data Retention
We retain your personal data for the duration necessary for the purposes for which it was collected, and in accordance with applicable legal obligations. Booking data is retained for a period of 5 years from the end of the rental, in accordance with accounting and tax obligations.
Data Sharing
We never sell your personal data. We may share your information with:
- Our service providers (hosting, payment, communication) who act on our behalf
- Competent authorities if required by law
- Our business partners only with your explicit consent
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or alteration:
- SSL/TLS encryption for all data transmissions
- Restricted access to personal data to authorized employees only
- Regular backups and recovery systems
- Continuous monitoring of our systems' security
Your Rights
Right of Access
You have the right to obtain a copy of your personal data that we hold.
Right to Rectification
You can request the correction of your inaccurate or incomplete personal data.
Right to Erasure
You can request the deletion of your personal data under certain circumstances.
Right to Object
You can object to the processing of your personal data for legitimate reasons.
Right to Data Portability
You can request the transfer of your personal data to another service provider.
To exercise your rights, please contact us at privacy@flexrent.tn
Cookies
Our website uses cookies to improve your browsing experience and analyze traffic. You can configure your browser to refuse cookies, but this may affect some website features.
Changes to Policy
We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with a revised update date. We encourage you to regularly review this page to stay informed about how we protect your data.
For any questions regarding this privacy policy, please contact us at privacy@flexrent.tn